# Unable to get Access Token

{% hint style="warning" %}
<mark style="color:orange;">Can't find the location to get the Access token or the "Generate access token" button is unclickable?</mark>
{% endhint %}

**There are likely two reasons for this:**

1. You might be accidentally using a personal Pixel instead of one from a business account.
2. You may not have been granted sufficient permissions by the business account owner to use that pixel

### Troubleshooting solutions :

1. **You might be accidentally using a personal Pixel instead of one from a business account.**

&#x20;Quickly create a business account by following these steps for easy Conversion API setup

2. **You may not have been granted sufficient permissions by the business account owner to use that pixel**



