> For the complete documentation index, see [llms.txt](https://zotek.gitbook.io/facebook-multiple-pixel/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://zotek.gitbook.io/facebook-multiple-pixel/hot-topic-and-troubleshooting/pixel-issue/unable-to-get-access-token.md).

# Unable to get Access Token

{% hint style="warning" %} <mark style="color:orange;">Can't find the location to get the Access Token, or the "Generate Access Token" button is unclickable?</mark>
{% endhint %}

**There are likely two reasons for this:**

1. You might be accidentally using a personal Pixel instead of one from a business account.
2. You may not have been granted sufficient permissions by the business account owner to use that pixel

**Troubleshooting solutions:**

1. You might be accidentally using a personal Pixel instead of one from a business account.

&#x20;Quickly create a business account by following these steps for easy Conversion API setup

2. You may not have been granted sufficient permissions by the business account owner to use that pixel


---

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